frequently asked questions

how can I download the app?

If you purchase the app via the website, we will create your account manually and send you an email with instructions to activate the app. In this case, do not create the app IDs yourself! If you purchase the app directly from the app store, see here for more detailed instructions.

what is the price of the app?

The app includes a 2-week free trial, after which you can purchase the app for yourself for one month, 6 months or 12 months. Click here to see the exact prices.

can I cancel my subscription at any time?

f you purchase an app from the app store, your subscription will automatically renew and must be cancelled before the next payment date. If you purchase an app through our online store, you will pay for the entire subscription immediately, and when the subscription expires, your account will expire automatically. Here’s more information on the terms and conditions of your subscription.

I plan to use the Runfrog app for a longer period than just a month. Which payment plan is best for me?

The 12-month payment option is the most cost-effective, with a monthly fee of only €12.5.

does the app have training programs for beginners?

The app has programmes for the novice runner, the more experienced runner and everyone in between. If you don’t have the training programme you want, let us know and we’ll do our best to meet your needs!

how to find a training programme that works for me?

Check out the training programmes that already exist, their objectives and their levels of ambition. Your fitness level will give you an indication of whether a programme is right for you. If you’re not sure, ask the Facebook support group for help choosing a training programme.

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